ISO/IEC 20000-1:2018 is an internationally recognized service management standard (SMS) that first established in 2005 which specifies requirements for an organization to establish, implement, maintain and continually improve a service management system (SMS). This standard following the same Annex SL structure (as other standards) makes it easier for organizations who wish to implement multiple standards. It promotes the implementation of an integrated process approach to efficiently deliver managed services. With growing progress on support services and the wide range of technologies available, ISO 20000-1 has been developed to make your business support organizations and/or IT service providers more effectively with quality and constant service by having a compliant Information Service Management System.